Effective date: 13 November 2025
This Privacy Policy explains how TIME (a Division of Luxco Importers (Pty) Ltd) collects, uses, discloses and protects personal information when you visit or make a purchase at www.timewatches.co.za (the “Site”). We are committed to protecting your privacy and handling your personal information transparently and responsibly.
1. Information we collect
We collect information that helps us operate the Site, process orders, and provide customer service. This includes:
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Order information: name, billing and shipping address, email address, phone number, and payment details (processed securely via our payment providers).
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Device & usage information: IP address, browser type, time zone, cookie data, pages visited, search terms and interactions.
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Customer support information: any information you provide when contacting us.
2. How we collect information
We collect information directly from you when you place an order or contact us, and automatically when you browse the Site using cookies, pixels, tags and analytics tools.
3. How we use your information
We use personal information to:
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Process and fulfil orders, including payment, shipping and returns.
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Communicate order updates and customer service responses.
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Improve and personalise the Site, product recommendations and marketing (with consent).
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Detect and prevent fraud and comply with legal obligations.
4. Sharing your information
We do not sell personal information. We only share it with trusted partners who help deliver our services, including:
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Store platform: Shopify
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Payment processors: Payfast and other authorised providers
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Shipping partners: uAfrica, The Courier Guy, Dawn Wing, Courier IT and other contracted couriers
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Third parties required by law or those protecting our rights
We use appropriate agreements to ensure partners meet privacy and security standards.
5. Cookies, tracking & analytics
We use cookies to operate the Site, support your shopping experience and measure performance.
Types include:
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Essential cookies (cart, checkout, login)
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Analytics cookies (Shopify, Google Analytics)
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Marketing cookies for personalised advertising
You can manage cookies through your browser settings, noting that disabling some may affect functionality.
6. Behavioural advertising
We may use Site activity to deliver personalised ads on third-party platforms. You can opt out via:
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Facebook: facebook.com/settings/?tab=ads
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Google: google.com/settings/ads/anonymous
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Digital Advertising Alliance: optout.aboutads.info
7. Your rights
You may request access to, correction of, or deletion of your personal information subject to applicable law. You may also object to certain processing and withdraw marketing consent at any time.
8. Data retention & security
We retain personal data only as long as necessary to meet the purposes described and legal obligations. We use industry-standard measures to protect data, though no system is completely secure. If you suspect an issue, contact us immediately.9. International transfers
Some service providers are located outside South Africa. We ensure safeguards are in place to protect data in accordance with applicable laws.
10. Children
The Site is not intended for children under 13, and we do not knowingly collect their data.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or the law. When we do, the effective date will be updated.
12. Contact us
TIME — a Division of Luxco Importers (Pty) Ltd
Ground Floor
Block G, Pinmill Farm
164 Katherine Street
Sandown, Gauteng 2196
South Africa
If you are not satisfied with our response, you may contact the Information Regulator (South Africa) at inforegulator.org.za.
TIME — Because Every Second Counts
